Shipping and returns
Here you will find the key information for preparing an online order from Les Folies d’Eugénie. The fees, destination, and conditions specific to your purchase should be checked before confirming the order.
Shipping your order
According to our shipping policy, orders are generally shipped within an estimated timeframe of 1 to 5 business days after payment is confirmed and, where applicable, after security checks. This preparation time is separate from the transit time.
Shipping fees are shown before the order is confirmed and depend in particular on the destination, weight, and value of the shipment. Delivery times vary depending on the carrier and destination.
Deliveries in France, the European Union, and Switzerland
Our shipping policy lists the areas we serve and the applicable conditions. Delivery to Switzerland may incur customs duties, taxes, or additional fees. Review the information corresponding to your destination before ordering.
Request a return
To request a return, contact direction@lesfoliesdeugenie.fr, specifying your order number and the item concerned. Keep the accessories and items supplied with the piece, and consult the return policy applicable to your purchase to learn about the procedure and conditions.
The terms for a distance purchase may differ from those for an in-store purchase. To avoid any ambiguity, ask your questions before placing your order or collecting it.
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